Privacy Policy

Effective Date: 1st Oct 2025   |   Last Updated: 16 Oct 2025

Welcome to VinLabs. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application (VinLabs). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect include:

a) Information you provide directly

• Account details such as name, email address, phone number (if provided).
• Vehicle information you enter (VINs, make/model, year, key-related data).
• Payment-related information processed by third-party payment providers (e.g., PayPal, Stripe). We do not store full payment card data on our servers.
• Support requests, feedback, and other messages you send to us.

b) Automatically collected information

• Device information (device type, OS version, app version).
• Usage data (features used, timestamps, crash reports, performance metrics).
• Network and connectivity data, including IP address and approximate location derived from IP (not GPS coordinates), if applicable.

2. How We Use Your Information

We use collected information for the following purposes:

• To deliver the Services you request (VIN checks, key codes, key learning/program instructions).
• To process payments and manage billing (via third-party processors).
• To improve and maintain the App, analyze usage, and fix bugs.
• To communicate with you about updates, support, or important notices.
• To detect, prevent, and address fraud or other illegal activities.

3. Sharing & Disclosure

We do not sell or rent your personal information. We may share information in limited circumstances:

• With third-party service providers who perform services on our behalf (for example, payment processors like PayPal or Stripe, analytics providers, and hosting providers).
• To comply with legal obligations, court orders, or government requests.
• To protect our rights, safety, or property, and that of our users.
• With your consent or at your direction.

4. Payments & Financial Data

All payment processing is handled by third-party providers (such as PayPal and Stripe). We do not store full credit card numbers or other sensitive payment credentials on our servers. Please review the privacy and security policies of the payment providers you use.

5. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and you acknowledge a residual risk when using the App.

6. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When information is no longer required, we take steps to delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or port your data, and the right to object to or restrict certain processing. To exercise these rights, contact us at vinlabsllc777@gmail.com.

8. Children

The App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

9. Third-Party Links & Services

The App may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of those third parties. Please review their privacy notices when interacting with them.

10. International Transfers

Your information may be processed or stored in countries other than your own. By using the App and providing information, you consent to the transfer of your data to jurisdictions that may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy in the App and update the "Last Updated" date above. Continued use of the App after changes means you accept the revised policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us at:

VinLabs
Email: vinlabsllc777@gmail.com